Privacy Policy

Updated November 2019

Heart of the City is a charity and membership organisation providing programmes of support for businesses within London to develop their Corporate Social Responsibility Programmes. This privacy policy explains how we use any personal information we collect about you when you contact or register with us.

What information do we collect about you?

We collect information about you when you first contact us and store the details you provide us with on our database. The data we will store (if it is provided) includes your name, email address, phone number, job title, company name and company details including address. This data is used to deliver our services as a charity and membership organisation.

How do we use your information?

Upon being contacted by you, we will store your details on our database in order to respond to your query. Depending on the outcomes of subsequent discussion, we will identify you as a potential partner or member company. If you do not proceed to join us, we will keep your data for a maximum of five years before deletion. We may contact you in this time to encourage you to join, but you can opt-out of being contacted by emailing or clicking through the unsubscribe option in any email you receive.

Your data will be held on our database to enable us to deliver our services. If you subscribe to our mailing list or if you are a member, your data (name/company/email) will be stored on Mailchimp to enable us to provide the services you have subscribed to. You can view our Agreement and Data Processing Addendum with MailChimp here.

Heart of the City is hosted by the City of London Corporation and use their in-house finance department for invoicing and transactions as well as their IT systems and services. We will share specific data with them in order to fulfil our services. The City of London Corporation are bound by the GDPR and will not share your data. You can view their full data protection policy here.

Heart of the City will never share your information with any other third parties, unless we have received explicit consent from you to do so.

If you are a member, Heart of the City will store and update your information for the duration of your membership. Upon cancellation, we will keep your data for a maximum of five years from that date before making it inactive.


We would like to send you information about our services and responsible business through our monthly e-newsletters and communications. If you have subscribed to receive this, you can opt out at any time.

If you wish to unsubscribe from our mailing list now, please click here.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and compile statistical reports on website activity. Heart of the City uses Google Analytics to monitor this data.

You can set your browser to reject cookies, however a few of our website features may not function correctly as a result.

Other websites

Our website contains many links to other websites. This privacy policy only applies to this website and we are not responsible for any content or issues encountered on external websites.

Transmission and transfer of data outside of the EU

Heart of the City uses a Salesforce database to store data and this data is transferred outside of the European Economic Area. Under Chapter V, Article 46 of the GDPR, Salesforce have provided adequate safeguards through their data processing addendum, binding corporate rules, privacy shield certification and European model clauses, which enables these transfers to occur securely and in line with the General Data Protection Regulations.

Heart of the City use Mailchimp for communications, whose servers are located in the USA. Under Chapter V, Article 46 of the GDPR, Mailchimp have provided adequate safeguards through their modified Privacy Policy and EU/Swiss Privacy Shield certification to allow these data transfers to occur legally and securely. You can view our full Agreement and Data Processing Addendum with MailChimp here.

How to contact us

If you have any questions about our privacy policy or information we hold about you, you can contact us: We keep our privacy policy under regular review and any updates will be found on this page. This privacy policy was last updated in accordance with General Data Protection Regulations on 19 November 2019.
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City of London Corporation

Heart of the City London Limited, company number 5973126. Registered charity number 1117212.
Registered office: Atlantic House, 21 Holborn Viaduct, London, EC1A 2FG
© Heart of the City.

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