Lots of Heart of the City members are still working remotely, so at this week’s Survive and Thrive session, we talked about leading a virtual team.
We were joined by David Carroll, Protection Sales Manager at one of our ambassador companies, Royal London. David started the session by highlighting the importance of enhancing your managerial and leadership skills so you can get the best out of your team. He explained that a good place to start is to carry out a SWOT analysis as a way of identifying your team’s strengths, weaknesses, opportunities and threats. He also gave great advice on improving your team’s remote working culture through communication, wellbeing and performance.
We’ve shared our top five tips from the session:
- If you’re finding that daily check-ins with individual members of your team is too demanding and detracting from your own workload, prioritise who in the team needs more support that week. If there are a few people struggling, consider having group catch-ups.
- Diversify your communications. This could include weekly team check-ins, company-wide huddles or a newsletter answering employees’ most frequently asked questions and an update from the CEO.
- Don’t take things personally! It’s better to reach out to everyone and if only one or two people respond don’t be disheartened – it’s still adding value.
- As a manager, try to be open and honest. Show your team that you also have difficult days – wellbeing should be a two-way conservation.
- If your business is struggling to get new customers, communicate with and use your existing customer base to maintain performance until it’s business as usual again.
Don’t miss our next Survive and Thrive session looking at assessing the risks of returning to work. Heart of the City members can sign up to future sessions here, or you can join as an associate member here.